Adrian Mark's portfolio
This portfolio is a collection of technical writing samples, coding projects, and automated testing projects.
The Patients API is a backend service developed to manage patient data and clinical records for the Patient Management mobile application. Built using Node.js for the backend logic and MongoDB as the database, this API integrates with the front end, developed using React Native. Click the link above to view the API documentation.
A user manual developed for the Cambodian National Single Window (CNSW), a web application portal designed for importers/exporters and agents to apply for licenses, permits, and certificates. The portal streamlines the processing of these applications by the relevant Cambodian government agency, all within the same platform. Click the link above to download the PDF copy.
The Major Incident Management SOP establishes a standard procedure for reporting, managing, and resolving major outages for a company. This SOP details the escalation process, from initial detection through automated alerts or customer-created high-priority tickets. The document emphasizes ITIL-based practices and clear triage requirements based on incident impact and severity. SLAs in the doc specify response and recovery time, including a post-mortem analysis that will be shared to the affected customers.
Download the file here: Major Incident Management SOP
WIP